The Australian Financial Complaints Authority (AFCA) is a free and independent service that helps consumers and small businesses resolve complaints about financial service providers in Australia. 

The Australian Financial Complaints Authority provides a fair and independent dispute resolution service for people who have problems with financial institutions such as banks, insurance companies, lenders or superannuation funds. If a complaint cannot be resolved directly with the financial provider, AFCA can review the issue and work with both parties to reach a fair outcome.

Services provided

• Free and independent dispute resolution for financial complaints
• Assistance resolving complaints with banks, lenders and credit providers
• Help with insurance claim disputes
• Complaints about financial advice, investments and financial products
• Complaints relating to superannuation funds
• Investigation and decision-making to resolve unresolved disputes