The Emergency Electricity Payment Scheme (EEPS) provides an emergency payment to help electricity customers in financial hardship.

This is up to $800, available once every 2 years, paid as a credit directly onto the electricity account.

You can get this if:

• you have an electricity debt
• you're at risk of your electricity being disconnected, or it has already been disconnected.

Contact a financial counsellor to apply for EEPS. They will assess your financial situation before lodging an application on your behalf.

To contact a financial counsellor, please contact the National Debt Helpline on 1800 007 007 (Mon to Thurs: 9.30am–8pm and Friday: 9.30am-4.30pm) to book an appointment with a financial counsellor. Financial counselling is a free, confidential and independent service.